Shipping Policy — Fluffy Joy
At Fluffy Joy, we are committed to delivering your order quickly and securely. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays). During peak periods, processing may take up to 5 business days. You will receive an email notification once your order has been dispatched.
Domestic Shipping
Standard domestic shipping typically takes 3-7 business days from the date of dispatch. We offer free standard shipping on all orders over £50. Orders below this threshold are subject to a flat-rate shipping fee calculated at checkout. Expedited shipping options are available at an additional cost and are displayed during the checkout process.
International Shipping
We ship to most countries worldwide. International orders typically arrive within 7-21 business days from dispatch. Please note that international shipping rates and delivery times vary by destination. International customers are responsible for all customs duties, import taxes, and fees imposed by their country's customs authority. These charges are not included in the order total and are collected by the delivery carrier upon arrival.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your parcel through our carrier's website. Please allow up to 24 hours for tracking information to update after you receive your dispatch confirmation.
Delivery Issues
If your order has not arrived within the estimated delivery window, please first check the tracking information provided. If the tracking shows your parcel has been delivered but you have not received it, please check with neighbours or your local post office. If you are still unable to locate your order, please contact our customer support team within 30 days of the expected delivery date.
Lost or Damaged Parcels
In the rare event that your parcel is lost or arrives damaged, please contact us immediately with your order number and photographic evidence of any damage. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.
Address Accuracy
Please ensure that your delivery address is correct at the time of ordering. Fluffy Joy is not responsible for orders that are delayed or undeliverable due to incorrect address information provided by the customer. Any re-shipping costs resulting from address errors will be the customer's responsibility.
For any questions about your shipment, please contact our customer service team and we will be happy to assist you.