Privacy Policy — Fluffy Joy
This Privacy Policy explains how Fluffy Joy (the "Company", "we", "our", or "us") collects, uses, and protects your personal data when you visit our website (fluffyjoyful.co.uk) or make a purchase from us.
Information We Collect
We collect personal information that you provide directly to us, including: your name, email address, postal address, phone number, and payment information when you place an order. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages viewed, and time spent on pages. This information is collected through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to: process and fulfil your orders; send you order confirmations, shipping updates, and receipts; respond to your enquiries and provide customer support; improve our website and product offerings; send you marketing communications where you have given us consent to do so; comply with legal obligations; and detect and prevent fraud.
Legal Basis for Processing (GDPR)
For customers in the European Economic Area and the United Kingdom, we process your data on the following legal bases: performance of a contract (to process your orders), legitimate interests (to improve our services and prevent fraud), compliance with legal obligations, and your consent (for marketing communications).
Sharing Your Information
We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business, including payment processors, shipping carriers, and email service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was shared.
Cookies
We use cookies to enhance your browsing experience. You can control cookie settings through your browser. Some cookies are essential for the website to function correctly, while others are used for analytics and marketing purposes. Please see our Cookie Policy for more details.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order data is typically retained for 7 years.
Your Rights
Depending on your location, you may have the following rights: access to your personal data, rectification of inaccurate data, erasure of your data, restriction of processing, data portability, and the right to object to processing. To exercise any of these rights, please contact us at privacy@fluffyjoyful.co.uk.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment information is encrypted using SSL technology.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@fluffyjoyful.co.uk.